Privacy Policy

Our Privacy Policy

1. Personal Data We Collect

We do not collect personal data that directly identifies you (such as name, email address, or phone number) unless you voluntarily provide it to us.

Our website only processes limited technical data necessary for its proper operation and security.

2. Analytics

AWStats (Server-Side Analytics)
We use AWStats, a server-side web analytics tool, to analyse website traffic. AWStats processes aggregated and anonymised technical data, such as:
— IP address (processed in anonymised form)
— Browser type
— Operating system
— Pages visited
— Date and time of visits

This data is used only for statistical purposes, is not shared with third parties, and is not used to identify individual visitors. AWStats does not use cookies and does not track users across websites.

Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics may collect anonymised data on page views, session duration, traffic sources, and device type. This data is processed by Google LLC and may be stored on servers outside the EU.

Google Analytics is only activated with your consent. You may withdraw consent at any time via our cookie preferences panel, or by installing the Google Analytics Opt-out Browser Add-on . For more information, see Google's Privacy Policy .

Umami Analytics
We may also use Umami Analytics, a privacy-focused analytics tool. Where configured in cookieless mode, no cookies are stored and no personal data is collected. Where cookies are in use, they are anonymised and do not track users across websites or devices.

3. Live Chat (tawk.to)

We use tawk.to to provide live chat support. When you use the chat feature, tawk.to may collect:
— Your name and email address, if voluntarily provided
— Chat message content
— Technical session data (IP address, browser type, device)

This data is used solely to provide and improve our support service. tawk.to operates as a data processor on our behalf. For full details, see tawk.to's Privacy Policy .

4. AI Chat

Our website includes an AI-powered chat assistant. Conversations with the AI chat tool may be processed to generate responses and improve service quality. We recommend you do not share sensitive personal data (such as payment details or government ID numbers) through the chat interface.

No conversation data is used for advertising or cross-site tracking purposes.

5. Cookies

Our website uses essential cookies and, with your consent, non-essential cookies for analytics and chat functionality. Essential cookies are necessary for:
— Basic website functionality
— Security
— Cookie consent management
— Accessibility features

Non-essential cookies (such as those used by Google Analytics and tawk.to) are only placed on your device following your explicit consent. For full details, please refer to our Cookies Policy .

6. Cookie Consent

We use a cookie consent banner to inform visitors about our use of cookies and to obtain consent for non-essential cookies prior to their activation, in accordance with GDPR and the ePrivacy Directive.

You may withdraw or update your consent at any time through the cookie preferences panel on our website.

7. Accessibility Widget

Our website includes an accessibility widget to improve usability for all visitors. The widget may store technical preferences (such as font size or contrast settings) using essential cookies or local storage. No personal data is collected or shared by the accessibility tool.

8. Data Retention

Technical and anonymised analytics data is retained only for as long as necessary for statistical analysis and website security, after which it is automatically deleted. Data collected through live chat or AI chat interactions is retained only for the period required to fulfil the support request, unless a longer retention period is required by law.

9. Data Sharing

We do not sell or rent personal data to third parties. Data may be shared with the following third-party service providers solely for the purposes described in this policy:
— Google LLC — analytics (Google Analytics)
— Umami Analytics — privacy-focused analytics
— tawk.to Inc. — live chat support
— AI Chat Provider — AI-powered chat assistant

Where data is transferred outside the European Union (for example, by Google LLC), such transfers are carried out in accordance with applicable GDPR safeguards.

10. Your Rights Under GDPR

Under the GDPR, you have the right to:
— Access your personal data
— Request correction or deletion
— Object to or restrict processing
— Data portability
— Withdraw consent at any time
— Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

11. Data Security

We take appropriate technical and organisational measures to protect the website and any processed data against unauthorised access, alteration, or loss. All data is transmitted over SSL-encrypted connections.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions about this Privacy Policy, you may contact us at:
Email: [contact@email.com]
Website: [website URL]