Cookies Policy

Our Cookies Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function properly, remember user preferences, improve security, and help us understand how visitors use our site.

2. Cookies We Use

Our website uses the following categories of cookies:

Essential Cookies
Strictly necessary for the operation of the website and do not require user consent under applicable data protection laws. These may be used to:
— Remember language or regional preferences
— Maintain secure connections
— Enable core website functionality
— Support accessibility features
— Manage cookie consent preferences

Analytics Cookies
We use analytics tools to understand how visitors interact with our website. This helps us improve performance and user experience. Depending on our current configuration, we may use one or more of the following:
— Google Analytics — collects anonymised data on page views, session duration, traffic sources, and device type. Data may be processed by Google LLC on servers outside the EU. For more information, see Google's Privacy Policy .
— Umami Analytics — a privacy-focused, cookie-light analytics tool. Where configured in cookieless mode, no cookies are stored. Where cookies are used, they are anonymised and do not track users across websites.

Live Chat Cookies (tawk.to)
We use tawk.to to provide live chat support on our website. tawk.to may set cookies to identify your chat session, maintain conversation continuity, and improve support quality. These cookies do not collect personally identifiable information unless you voluntarily provide it during a chat. For more information, see tawk.to's Privacy Policy .

AI Chat Cookies
Our website includes an AI-powered chat assistant. This feature may use cookies or session storage to maintain conversation context and deliver a consistent experience during your visit. No conversation data is used for advertising or cross-site tracking purposes.

3. Analytics & Tracking

We use analytics tools solely to improve the performance and usability of our website. We do not use:
— Advertising or marketing cookies
— Profiling or behavioural targeting cookies
— Cross-site tracking technologies

Where analytics data is collected, it is anonymised or aggregated wherever possible, and is not sold or shared with third parties for commercial purposes.

4. Security & SSL Protection

Our website is protected using SSL encryption, ensuring that all data exchanged between your browser and our servers is transmitted securely. All cookies are served only over encrypted (HTTPS) connections.

5. Third-Party Services

The following third-party services may set cookies or use local storage on our website:

Google Analytics — website analytics (Google LLC)
Umami Analytics — privacy-focused website analytics
tawk.to — live chat support
AI Chat — AI-powered chat assistant

Each third-party service operates under its own privacy and cookie policy. We encourage you to review those policies for full details on how they handle your data.

6. Your Consent

Where non-essential cookies are used (such as analytics or chat cookies), we will request your consent before placing them on your device, in accordance with applicable data protection laws including the GDPR and ePrivacy Directive. You may withdraw your consent at any time through our cookie preferences panel.

7. Managing Cookies

You can manage your cookie preferences in the following ways:
— Cookie consent panel — use our on-site preferences tool to enable or disable non-essential cookies at any time
— Browser settings — most browsers allow you to view, block, or delete cookies. Note that disabling essential cookies may affect the functionality of the website
— Google Analytics opt-out — you can install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics
— tawk.to opt-out — visit tawk.to's privacy page for opt-out options

8. Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be published on this page with an updated revision date.

9. Contact Information

If you have any questions about this Cookies Policy, please contact us at:
Email: [contact@email.com]
Website: [website URL]